Widerrufsrecht

Returns and refunds

We want you to be happy with your order. If you are not, we will make it right.

30-day returns
You can return your order within 30 days from the day you receive it. This is longer than the 14-day right of withdrawal you have under EU law. No reason needed.

How to return
Email us at erik.lumanest@gmail.com with your order number. We reply within 1–2 business days with the return instructions.

Refunds
When we have received your return, we refund the full product price to your original payment method within 5–10 business days.

Damaged or wrong item
If your item arrives damaged, faulty or is not what you ordered, email us a photo within 30 days and we send a replacement or refund you in full, at no cost to you.